Returns and complaints

Your right to cancel

You may cancel your order within 30 days of receiving the goods without giving any reason (the statutory period under the Consumer Contracts Regulations 2013 is 14 days; we give you longer).

1. Tell us that you wish to cancel or in writing to: Lubelska 78, 24-130 Końskowola, Poland. You may use the model cancellation form attached to the Terms and conditions, but you do not have to.
2. Send the goods back within 14 days of telling us, unused and in a condition that goes no further than inspecting them as you would in a shop.
3. We will refund the price and the cost of the cheapest standard delivery we offer within 14 days of receiving the goods back (or proof that you have sent them), using the same payment method you used.

You pay the direct cost of returning the goods. We may reduce the refund if the value of the goods has been reduced by handling beyond what is necessary to establish their nature, characteristics and functioning.

When the right to cancel does not apply

The right to cancel does not apply to goods made to your specification or clearly personalised, goods sealed for health or hygiene reasons once unsealed, and goods that deteriorate rapidly.

Faulty goods — your rights under the Consumer Rights Act 2015

1. Report the problem or by phone: +48 786 192 425, giving the order number and a description of the fault.
2. Within 30 days of delivery you may reject faulty goods and get a full refund.
3. After 30 days you may ask for a repair or replacement. If that fails, you may claim a price reduction or reject the goods for a refund.
4. We reply to every complaint within 14 days.

We cover the cost of returning faulty goods. Your statutory rights are not affected by anything on this page.

Returns address: Lubelska 78, 24-130 Końskowola, Poland.